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Adviser Details |
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P. Robinson
Cambridgeshire
UK |
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Head Office T: 01223 257777 |
Key Skills & Services: |
General/Development/IT management, Business planning,
Profit/Productivity and Cost reduction improvements, Change management,
Resource profiling, Service performance programmes. Establishment
of Key Performance Indicators and Critical Success Factors aligned
to business needs. Delivery of integrated resource needs from Strategic
through to Working Time Directive compliance. Benchmark and key process
evaluation. Management information reporting and review needs for
businesses at all levels. Speciailised in delivery and integration
of Knowledge Services at all levels SME to Corporate.
Trained and approved as an ibd Principal Mentor, supporting Advisers
and clients. |
Career Background: |
25 years in engineering followed by 20 years in Customer
Service and IT followed by 10 years with own Consultancy. Total span
has covered operational research, IT development, service management,
training and consultancy. Established in applied use and implementation
of benchmarking and business process programmes.
Key achievements have embraced:
Implementation of an EQM Excellence model into Customer Service
business.
Resource workload modelling for CAMELOT resulting in 22% cost savings.
Cost reductions of 13% in Customer Services during a joint company
merger.
Developed, and implemented, integrated performance strategy for
PFI contract.
Applied risk modelling to reduce service cost profile from £2.3M
to £1.2M.
Established benchmarking needs for Network Banking service in Post
Office outlets.
Volumetric modelling for PFI contract ensuring minimum cost risks
incurred. |
Industry sectors: |
Retail, Manufacturing, Customer Service, IT, Professional
Services. |
Qualifications: |
BA - Sciences and Technology (Open University).
MA - Manpower Studies (Westminster University).
MBA - Strategic Management (Open University).
M.Sc. - Business Process Management (Hallam University).
CMIPD - Chartered Member Institute of Personnel and Development.
MCMI - Member Chartered Management Institute.
MInstLM - Member Institute of Leadership and Management.
MIQC – Member Institute of Quality Consultants. |
Comments: |
Specialised in the delivery and integration of Knowledge
Services into those key areas that have a significant and positive
impact on business. I fulfil these activities, at all times, in
the most ethical, cost effective and professional manner. Knowledge
Services are delivered via the actions to results route. These result
in siginificant cost savings, without risk, to the business. |
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