Alison Riley

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Alison Riley

Alison Riley

PTC Impact Limited
Hertfordshire
SG8 7SD
UK

Contact me by email...

Member since: April 2003

Key Skills & Services:	Management of business change (Change Management), IT service delivery management, programme management, project management, IT supplier management, partnership development, partnership management, business facilitation and recovering wayward IT projects. Alison specialises in specifying and implementing IT business solutions that exploit the highly effective PTC software service management and automation toolkit. Trained and approved ibd Mentor, supporting Advisers and clients.
Career Background:	Primarily an IT project and service delivery background, with a key focus on harnessing people and helping them through business transitions, rather than on the technology. Has successful worked as a freelance consultant for over 20 years, working with both major organisations and SMEs.
Industry sectors:	IT Service and IT business solution delivery in a broad range of sectors.
Qualifications:	B.Sc. (Hons) in Mathematics from Manchester University.
Comments:	Alison has proven capabilities in helping organisations to embrace change and launch plans into action and subsequent implementation, through a combination of enthusiasm, collaboration, co-operation, coaching, mentoring and mutual support, with a constant focus upon teamwork, problem solving and customer service. In specifying and implementing solutions based on the PTC software toolkit, Alison is able to provide solutions for Monitoring Business Metrics, Process Automation, Workflow Management, Alerts Management, Infrastructure Management and IT Services Management. Any organisation from a medium-sized SME upwards can benefit from the solutions and achieve significant productivity, cost-savings and efficiency gains.