Adviser Details

R. Harris

Mid Glamorgan
UK

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Head Office T: 01223 257777

Key Skills & Services:

Vast experience of dealing with all budgetary and financial concerns of contract management including managing Service Level Agreements and monitoring Key Performance Indicators.

Revenue management.

Extensive experience in staff development and training including Investors in People. Run many courses for both internal as well as external staff and have always had very positive feedback from people who have attended courses.

Experienced in change and project management having over seen several major projects and changes to working practices.

Customer care focused believes in ensuring that all work is quality checked. Has led several successful applications for Customer Service Excellence awards.

Career Background:

Contract Consultant for one of the country’s largest outsourcing companies, worked on numerous contracts with both central and local government organisations as well as private companies.
Production of Procedures Manual for the Criminal Records Bureau.
Writing a Quality Manual for the Trident online insurance project in partnership with Abbey and Norwich Union Insurance.
Due diligence in respect of the BBC TV Licensing contract.
Production of an Anti Fraud Policy and Procedures document for the BBC TV Licensing.
Conversions between computer systems.

Industry sectors:

Qualifications:

HND in Business Studies.
Lapsed member of the Institute of Chartered Secretaries and Administrators.

Comments:

Operates a very open style of management; strongly believing that if all members of the team feel part of the decision making process then the achievement of the teams goals is much improved.

Dealt with people from all walks of life, from customers with benefit queries to senior managers/directors and elected councillors.

Believe that clear communication is key to providing a quality, customer focused service.

Always operates a hands on approach to management.